Refund Policy
Return & Refund Policy for Purlilac
Last Updated: 03/04/2025
We want you to love every stitch! If something isn’t right, here’s how we’ll make it better:
🧶 Physical Product Policy (Yarn Kits/Tools)
Accepted Within 14 Days When:
✓ Unopened original packaging
✓ Defects (e.g., broken hooks, moldy yarn) – Please send photos to [your email]
✓ Wrong item shipped (we’ll cover return shipping)
Not Eligible For Refunds When:
✗ Opened skeins (hygiene reasons)
✗ Custom-dyed color variations (monitor display differences)
✗ Buyer’s remorse after 14 days
Return Process:
- Email [your email] with order# + issue description
- We’ll send prepaid label for defective/wrong items
- Refund via original payment method in 5 business days
🖥️ Digital Product Policy (Patterns/Video Tutorials)
All sales are final due to instant access nature. Exceptions:
✓ File corruption – We’ll re-send within 72 hours
✓ Accidental duplicate purchase – Contact us with both receipts
🌟 Goodwill Solutions
For unsatisfied but non-refundable cases:
• Get 50% store credit for future purchases
• Donate your unused kit to our [Charity Name] program
International Orders:
Customers outside [your country] responsible for return shipping & customs fees
Contact Our Happiness Team:
[your email]
Response time: 24hrs weekdays